CD Projekt Red has issued a formal apology to the gamers on PS4 and Xbox One who are facing a lot of issues while playing "Cyberpunk 2077." The highly anticipated game was released on 10th December across multi-platforms, soon after the release, users started facing problems which include game crashes, poor graphics, and a lot of other bugs.
The developers have already released the first round of updates just a day back and they are promising to release another in the next 7 days. After that, they will release a large patch in January after the holidays followed by another patch in February. PC gamers will also be getting regular updates and fix improving the game. Below is the full apology and update.
First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.
Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next 7 days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, we'll continue working - we'll release two large patches starting with Patch #1 in January. This will be followed by Patch #2 in February Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of its release. They won't make the game on last-gen look like it's running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.
Finally, we would always like everyone who buys our games to be satisfied with their purchase. We would appreciate it if you would give us a
chance, but if you are not pleased with the game on your console and don't want to wait for updates, you can opt to refund your copy. For
copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at
the store where you bought the game. Should this not be possible, please contact us at helpmerefund(@cdprojektred.com and we will do our
best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.
Marcin Iwiński, Adam Kiciński, Adam Badowski, Michał Nowakowski, Piotr Nielubowicz, Piotr Karwowski
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